Shipping policy

At Revelse Store, we strive to provide a transparent and efficient shipping experience for our global community. This policy outlines our shipping procedures, timelines, and costs for orders placed on revelsestore.com.

1. Shipping Locations

We currently offer shipping to the following countries and regions:

  • North America: United States, Canada
  • Europe: United Kingdom, European Union (all member states)
  • Oceania: Australia

2. Shipping Costs

We are proud to offer Free Standard Shipping on all orders across all the regions listed above. There are no hidden fees or additional shipping charges applied at checkout.

3. Order Processing & Delivery Timelines

To ensure your order arrives in perfect condition, every item undergoes a quality check before dispatch.

  • Order Cut-off Time: 6:00 PM (GMT)
  • Handling Time: 0–1 Business Day (Monday – Friday)
  • Transit Time: 4–14 Business Days (Monday – Friday)
  • Total Delivery Time: 4–15 Business Days

Please note: Delivery times may be slightly extended during peak holiday seasons or due to local customs processing beyond our control.

4. Order Tracking

Once your package is handed over to the courier, you will receive an automated email with your Tracking Number. You can monitor your shipment’s progress via our "Track Your Order" page. Please allow 24–48 hours for the tracking information to update once you receive your confirmation email.

5. Address Changes & Cancellations

  • Address Changes: If you need to change your shipping address, please contact us within 24 hours of placing your order. Once a package has been processed or shipped, we are unable to redirect it.
  • Cancellations: You may cancel your order for a full refund within 24 hours of purchase. After this window, the order enters our fulfillment cycle and cannot be stopped.

6. Customs, Duties, and Taxes

For orders shipped to international destinations, import duties, taxes, or customs fees may be applied by your local authorities. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

7. Delivery Issues

If you experience any issues with your delivery—such as a package being marked as "delivered" but not received, or a failed delivery attempt—please contact us immediately at contact@revelsestore.com. We will work with the courier to resolve the issue for you as quickly as possible.

8. Contact Information

For any questions regarding your shipment or our shipping practices, please reach out to our team:

  • Company Name: Ecomvest LLC
  • Store Name: Revelse Store
  • Physical Address: 30N North Gould Street, Sheridan, Wyoming, 82801, USA
  • Email: contact@revelsestore.com
  • Phone: +1 740 272-5703
  • Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT)